Beyond install – Why our solar aftercare service is the best
Choosing to go solar is a big decision, and one you’ll live with for many years to come.
That’s why our commitment to quality doesn’t end after your system is installed. When you go solar with us, our local in-house team of experts will guide you from day one, then continue that support for the long 30-year plus life of your system.
Here’s why our solar aftercare service is the best in NZ.
No subcontractors, just our local in-house teams
Each one of our branches is locally owned and operated. That means when you call your local team, they’re the ones who will pick up the phone. You can even walk into your local office for a chat. Want to see a Tesla Powerwall in person? Discuss the details of your finance options? Or get a demo of the app? Come on in and we’ll help you out.
When you go solar with us, our team will be the ones to deliver your job – from design and installation to a lifetime of technical support. We have high standards, and we know you do too. That’s why we specialise in solar and take the time to train and upskill our 100% in-house team. With us, you’ll get a simple process, clear communication and a high-performing, top-quality product from people you can rely on.
If you encounter a fault or just have a question, the same people who designed and installed your system are right here to handle it—no third parties, no waiting on hold, no explaining again and again the details of your system to different people. Just a team you know and trust to keep things running smoothly.
Our work is guaranteed
But of course, you don’t just have to take our word for it. We guarantee our work with a 10-year workmanship warranty too. In fact, we’re so confident in the skills of our team that this is one of the longest workmanship warranties in NZ.
Your workmanship warranty covers our work on the installation and all the smaller components, like cabling or racking, that aren’t covered by specific product warranties (we’ll get to that next).
So if someone on our team makes a mistake during the installation, we’ll make it right. Even if the problem doesn’t appear immediately, you’re covered for 10 years from the install date. Just give us a call and we’ll get it sorted, fast.
Learn more about our workmanship warranty here.
Top-quality products backed by solid warranties
When it comes to the hardest working components in your solar system – panels, inverters and batteries – whatever your budget, we only recommend quality products that are backed by solid warranties from reputable companies.
While product warranties are between you and the manufacturer, our service includes supporting you if you do need to make a claim. So it’s in our interest to specify good quality products that we’re sure will go the distance.
Dealing with big international product manufacturers can be complicated. We know which ones offer reputable warranties and straightforward support. If something goes wrong, let us know and we’ll work with the manufacturer to get you back up and running with minimal disruption. Whether it’s a full product replacement or just a replacement part.
Learn more about product warranties here.
Technical support for the lifetime of the system
Finally, we’re proud of every install we do and want solar to enhance your life. On top of our 10 year workmanship warranty, on top of your product warranties, we’ll be here to help you understand and optimise your system throughout its life, to ensure you’re getting maximum return.
Our lifetime of technical support covers things like how to use or optimise the settings in your apps or set up new features. Perhaps you’ve recently purchased an electric car or a hot tub and you want to optimise when they’re charged or heated for maximum savings. You might switch energy retailers or they might introduce new time-based pricing; then we can help you adjust when you use power – or charge batteries or a car – and when you export to the grid. Features like Tesla Powerwall’s Time-Based Controls or Charge on Solar and myenergi’s Zappi intelligent car charger are ideal for this.
You might stumble across the odd issue that we can easily help you solve over the phone too. Reconnecting inverters or batteries after switching internet providers, or reinstating communication between components are common questions we can help with. We’ll also help you with issues to do with your energy retailer and plan – perhaps you want to switch providers or they’re not crediting your export correctly.
With a lifespan of 30 years plus, there will likely be software updates and improvements in the future that you can take advantage of. When you go solar with us, you’ll receive email updates detailing new features that are available for your system, and instructions on how to set them up. Or you can give your local team a call anytime and we can talk you through it.
Our lifetime of technical support is all about helping you optimise your system to ensure you’re always getting maximum benefit and maximum returns.
A team of local experts who care
From the moment you reach out to us, you’ll be greeted by people who genuinely want you to have the best possible experience with your new solar system. As any business knows, reputation is everything. Across our group, we’re proud to have received over 150 five-star reviews—and counting—from our customers.
But to us, it’s bigger than that. Our ultimate goal is to give you an experience you want to shout about – for you to become a passionate advocate for solar. We want you to go out and inspire someone else to go solar. Because every solar-powered home brings us a step closer to a cleaner, greener, more resilient New Zealand for us all.
Get a free quote from your local Think Solar specialist here.