Data Security And Privacy Policy

1. Purpose

1.1. To protect all client information – personal, technical, and financial – by keeping records secure, confidential, and accessible only to authorised personnel.

2. Scope

2.1. Applies to all employees, contractors, and representatives who handle client data, including but not limited to:

3. Data Collection

3.1. We collect only what is necessary to design, install, commission, and support your system.

4. How We Use Your Data

4.1. Your data helps us create a tailored solution, coordinate installation, and provide ongoing support and troubleshooting.

4.2. Email you about new products/services. You can unsubscribe at any time.

4.3. Comply with legal or warranty requirements. We retain and use data as needed to fulfill regulatory obligations and honor product warranties.

5. Secure Storage & Access

5.1. All client data stored in our secure internal enterprise management system (EMS). The EMS is hosted on encrypted servers with regular backups and strict access controls.

5.2. Passwords are stored in an encrypted password manager.

5.3. Access levels are assigned based on role responsibility.

5.4. Accounts are disabled within 24 hours of departure or role change to prevent unauthorized access.

6. Sharing & Transmission

6.1. Third parties only receive data if it is required to deliver or support the system. We share minimal data with trusted partners (e.g., inverter manufacturers, network operators, or monitoring platforms) only when essential for installation, monitoring, or support service.

7. Data Retention, Confidentiality & Deletion

7.1. Kept only as long as needed for business, warranty, or legal reasons. For example, system design data is retained for the lifetime of the warranty (typically 10–25 years), while contact details may be kept longer if you remain an active customer.

7.2. Every team member, upon hiring, agrees in writing to protect client data and never disclose it without authorisation.

7.3. Permanently deleted (digital) or securely destroyed (paper) when obsolete.

8. Website & Analytics

8.1. We use Google Analytics to improve our website. This helps us understand how visitors use our website so we can enhance functionality and user experience.

8.2. Cookies track usage (anonymised where possible). We use session and persistent cookies to remember preferences and analyse traffic patterns without identifying individuals.

8.3. Google may use data for cross-device ads if linked to your Google account. If you are signed into Google, anonymized data may be used to show relevant ads across your devices.

8.4. Opt out: Google Analytics Opt-out. You can prevent data collection by installing the official Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout).

9. Review

9.1. This policy is reviewed annually.